Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions can be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550.

The department maintains a recovery fund to make payments for certain actual out-of-pocket damages sustained by borrowers due to acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with the department and investigated prior to the payment of a claim. For more information about the recovery fund, please visit the department’s website at www.sml.texas.gov.